HELP LINES
If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link®
Dementia Helpline for information and support (toll-free):
Dial:
English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.) -
Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.)
Punjabi: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.)
Web: https://alzheimer.ca/bc/en/help-support/find-support-bc/first-link-dementia-helpline
24/7 multilingual service providing information on community, government, and social services across British Columbia.
Offers information on assistive technologies and equipment to help seniors maintain independence.
SAIL is a province-wide confidential service for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment. Seniors will receive information and support about issues that impact their health and wellbeing.
Multilingual: Yes, upon request (180 languages)
Hours: 8am-8pm 7 days/week (excluding holidays)
Contact: Dial: 604-437-1940 or toll-free 1-866-437-1940 TTY
Equipment: 604-428-3359 or toll-free 1-855-306-1443
Offers information and support for individuals affected by Alzheimer's disease or other dementias.
811 is a free-of-charge provincial health information and advice phone line available in British Columbia to speak to a health service navigator, who can help you find non-emergency health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.
Multilingual : Yes (130 languages) For translated resources in French, Arabic, Chinese, Farsi, Punjabi, Spanish and Vietnamese
Go to https://www.healthlinkbc.ca/services-and-resources/translated-resources
Hours : 24/7 Contact: Dial: 811
Web: https://www.healthlinkbc.ca/
For nursing services: https://www.healthlinkbc.ca/nursing-services
For dietitian services: https://www.healthlinkbc.ca/dietitian-services
For pharmacist services: https://www.healthlinkbc.ca/pharmacist-services
For qualified exercise professionals: https://www.healthlinkbc.ca/physical-activity-services
Help line within the City for seeking information about operations and services or to report problems. During COVID-19 only use 311 for urgent requests or language interpretation. Otherwise use online chat and email at City website.
Multilingual : Yes
Hours : 7am to 10pm daily Live chat 9am-4pm
Contact: Dial 311 within Metro Vancouver. Outside Vancouver: 604-873-7000
App: VanConnect
Web: https://vancouver.ca/your-government/contact-the-city-of vancouver.aspx
Platform for exchanging home health equipment, facilitating access to necessary items for seniors.