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Help Lines Top HELP LINES Click on the buttons below. bc211 Information & Referral 311 City of Vancouver 811 BC Health Link BC Seniors' Advocate Dementia Ventures - FirstLink® STAR: Seniors Transportation Access & Resources SAIL: Seniors Abuse & Information Line Greater Vancouver Seniors Distress Lines Ability 411 Assistive Technologies & Equipment AssistList: Home Health Equipment Exchange BC211 PROVINCE-WIDE INFORMATION & REFERRAL SERVICES 24/7 bc211 is a British Columbia, non-profit organization that provides a free, confidential, multilingual (160 languages) information about community, government and social services in BC. As a response to COVID-19, bc211 accepts applications for the Safe Seniors, Strong Communities program, both from seniors wanting help and from volunteers willing to step up and help with non-medical needs. ​ Multilingual : Yes (160 languages) Hours : 24/7 Contact: Dial: 211 Text: 211 Web: https://www.bc211.ca Twitter: @bc211Help Email: help@bc211.ca ​ Return to top bc211 311 City of Vancouver 311 CITY OF VANCOUVER Help line within the City for seeking information about operations and services or to report problems. ​ During COVID-19 only use 311 for urgent requests or language interpretation. Otherwise use online chat and email at City website. ​ Multilingual : Yes ​ Hours : 7am to 10pm daily Live chat 9am-4pm ​ Contact: Dial 311 within Metro Vancouver. Outside Vancouver: 604-873-7000 App: VanConnect Web: https://vancouver.ca/your-government/contact-the-city-of vancouver.aspx ​ Return to top DEMENTIA VENTURES FIRST LINK ® DEMENTIA HELPLINE If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link® Dementia Helpline for information and support (toll-free): ​ Dial: - English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.) - Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.) - Punjabi: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.) Web: https://alzheimer.ca/bc/en/help-support/find-support-bc/first-link-dementia-helpline ​ Return to top FirstLink Dementia Helpline 811 HealthLinkBC 811 HEALTHLINK BC 811 is a free-of-charge provincial health information and advice phone line available in British Columbia to speak to a health service navigator, who can help you find non-emergency health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. ​ Multilingual : Yes (130 languages) For translated resources in French, Arabic, Chinese, Farsi, Punjabi, Spanish and Vietnamesego to https://www.healthlinkbc.ca/services-and-resources/translated-resources Hours : 24/7 ​ Contact: Dial: 811 Web: https://www.healthlinkbc.ca/ For nursing services: https://www.healthlinkbc.ca/nursing-services For dietitian services : https://www.healthlinkbc.ca/dietitian-services For pharmacist services: https://www.healthlinkbc.ca/pharmacist-services For qualified exercise professionals: https://www.healthlinkbc.ca/physical-activity-services ​ Return to top STAR: SENIORS TRANSPORTATION ACCESS & RESOURCES Need help getting around Vancouver? This is an initiative of B.E.S.T. (Best Environmentally Sound Transportation) in cooperation with bc211 for telephone assistance. Also at STAR website, find transportation options: public transit, HandyDart, community shuttle services, volunteer ride programs, walking, cycling & triking, taxi & private drive services, car sharing. Dial: 211 Web: https://starcanada.ca/transportation-options-for-seniors-metro-vancouver ​ Return to top STAR BCC SENIORS ADVOCATE Speak with an Information & Referral analyst or consult website about health care, housing, income supports, personal supports, transportation. Seniors’ services research reports and Long-term Care Quick Facts Directory. Provide feedback on seniors’ services. Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday (except statutory holidays) Contact: Dial: toll-free 1-877-952-3181 or in Victoria 250-952-3181 Web: https://www.seniorsadvocatebc.ca/ ​ Return to top BC Seniors Advocate SENIORS ABUSE & INFORMATION LINE (SAIL) SAIL is a province-wide confidential service for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment. Seniors will receive information and support about issues that impact their health and wellbeing. Multilingual: Yes, upon request (180 languages) Hours: 8am-8pm 7 days/week (excluding holidays) ​ Contact: Dial: 604-437-1940 or toll-free 1-866-437-1940 TTY equipment: 604-428-3359 or toll-free 1-855-306-1443 Web: http://seniorsfirstbc.ca/programs/sail ​ Return to top Seniors Abuse & Information Line (SAIL) CRISIS CENTRE OF BC Immediate access to barrier-free, non-judgmental, confidential support and follow-up to youth, adults, and seniors throughout 24/7 phone lines and online services. The Distress Services program provides support to vulnerable individuals across British Columbia. Multilingual: Yes (140 languages) Hours: 24/7 distress phone line and online chat services between noon and 1:00am Contact: Dial: Vancouver Coastal Regional Distress Line: 604-872-3311 Anywhere in BC 1-800-SUICIDE: 1-800-784-2433 Mental Health Support Line: 310-6789 Web: https://crisiscentre.bc.ca/ Chat: Adults: www.CrisisCentreChat.ca (Noon to 1am) ​ Return to top Crisis Centre of BC Ability 411 ABILITY 411 Web-based service for answers to questions and practical information about technologies, tools and equipment that increase independence and wellbeing for BC seniors, and support their families and care teams. Multilingual: Use an online translation app Web: https://www.ability411.ca/find-answers Ask a question https://www.ability411.ca/ask-new-question ​ AssistList ASSIST LIST “Helping simplify the exchange of home health equipment for our community” with blog, resources and searchable database of equipment listings , …”facilitating safe exchanges across Metro Vancouver by creating a network of Community Exchange Zones to help us facilitate safe exchanges across Metro Vancouver. ” Non-profit operated by staff and volunteers; funded by partners and donors. Multilingual: Use an online translation app Hours: equipment list is available 24/7 here Contact: online here with questions

OPPORTUNITIES DEMENTIA VENTURES Would you like to help the Hub achieve its goals of creating a more inclusive community and increasing social citizenship of people living with dementia? Then please consider helping plan, implement and sustain meaningful activities. ​ Here are some opportunities for community members to become involved in Dementia Ventures. Please contact the Partner Organization directly or send a message to the Hub for details. Postings will remain here until a Partner notifies the webmaster that a position is no longer available. ​ KITSILANO NEIGHBOURHOOD HOUSE ​ Kits House has launched a dementia awareness initiative. There are opportunities to join focus groups that will guide program development. There is a dementia buddies program with training to communicate and help people experiencing dementia live well in the community. Other awareness activities and conversations are planned to make our community more dementia friendly ​ Click here to find out more. WESTSIDE SENIORS HUB COUNCIL ​ The Hub Council is recruiting volunteers to join us and ensure that Westside neighbourhoods are places where seniors can thrive. We work collaboratively with Hub Partners on projects such as Dementia Ventures . For more information, please click here . SOUTH GRANVILLE SENIOR CENTRE Enabling Connections...A Tablet Lending Library South Granville Seniors Centre & Many Partners ​ “The four elements of the Enabling Connections program are: a tablet lending library, digital literacy mentoring, a virtual senior’s centre, and knowledge sharing with other organizations. The Enabling Connections project is focused on creating connections between individuals and creating a sense of community and mutual support, peer to peer.” Project launched May 6, 2021. Information here FAQ here The Seniors Centre offers a monthly Happy Memories Café that is a safe place to share your experiences, participate in discussions and build lasting friendships. Click here for information. FIREWEED CLUB Dunbar Residents Association & Kitsilano Neighbourhood House The Fireweed Club is a collaborative project bringing a variety of free outdoor activities to seniors on the westside. These activities are open to any seniors who want to stay active, socialize and build relationships. People living with memory loss or other invisible challenges are welcome to come by themselves or to bring their friends and care partners. The Club seeks participants, program leaders and volunteers all year. More information here .

DEMENTIA VENTURES GUIDES FOR INCLUSIVE PROGRAMMING CLICK in the links below REAWAKENING THE MIND (Arts 4 Dementia, London, UK) ​ “Arts interventions to re-energise and inspire people in the early stages of dementia and their carers.” The A4D model for music, dance, drama, poetry, museums & galleries with evaluation of impacts and outcomes for organizers, volunteers, arts facilitators & arts organizations. SHARING MEMORIES: REMINISCENCE ACTIVITIES (Lee County Library System, Florida) ​ Programs that find meaning in memories, storytelling, letter writing, community conversations and tips for success in engagement. HOW-TO GUIDES FOR WALKING GROUPS AND CAFÉS (Washington State Dementia Action Collaborative) ​ “Steps involved in planning, marketing, launching and sustaining a program…based on the experience of staff, volunteers and participants in local groups.” COMMUNITY-ENGAGED ARTS PRACTICE WITH SENIORS: A STARTUP GUIDE (Arts and Health, Canada) ​ “Community-engaged arts programs promote the health, well-being and social inclusion of older adults…address the gap between the existing supports available for well seniors in recreation facilities and those for very frail seniors…provide a forum for exploration, imagination, and communication that can transform individual lives and profoundly impact community life.” CREATING PARTNERSHIPS IN DEMENTIA CARE: A CHANGING MELODY TOOLKIT ( Research Institute for Aging ) ​ “It's a forum designed by and for persons with early-stage dementia and their family partners in care. The toolkit helps individuals, groups, and/or organizations plan and implement their own forums. DVDs are available featuring powerful presentations from past forums.” SOCIAL ISOLATION OF SENIORS: IDEAS EXCHANGE EVENT TOOLKIT “Toolkit is meant to help people and organizations host effective meetings to exchange ideas and respond to the social isolation of seniors in their communities. It contains tools, templates and support resources for hosting an ideas exchange event.” Back to Resources - Dementia Ventures

CURRENT HUB PARTNERS' PROJECTS Dementia Ventures i s a commitment by the Westside Seniors Hub Partner Organizations to offer diverse activities for people living with dementia and their care partners. These activities are designed to: reduce stigma sustain quality of life ​ The projects listed below are partially funded by the Public Health Agency of Canada via the Building Capacity for Meaningful Participation by People Living with Dementia umbrella project. Current Hub Partner project planning began in early 2020 and is evolving all the time! ​ For more information, click on a category below to learn more, or click on a Partner's name for their contact information. ​ COMMUNITY CONVERSATIONS Hub Partners want to foster more inclusive communities . They engage a wide range of community members in plans and conversations to build and change programs, and increase awareness. ​ These Partners are currently working on projects to achieve those objectives. If you can participate in their projects, please click on the Partner's name and contact them directly. ​ Translink Awareness-Building Placards Thanks to an Implementation Fund grant from the Building Capacity for Meaningful Participation by People Living with Dementia project, the Hub’s Council has placed 210 awareness-building placards inside TransLink buses in Metro Vancouver during the summer. The three different designs developed by Building Capacity project team members Samantha Pineda Sierra and Heather Neale Furneaux, quote Action Committee members with lived experience from a special initiative known as The Flipping Stigma Project . These members’ comments reflect on what it feels like to be discriminated against because of their dementia. The campaign aims to increase awareness and encourage open and respectful conversations about living with dementia. Even if you don’t travel on public buses, you will want to take a look HERE at these engaging placards. ​ Kitsilano Community Centre Association offers a variety of physical, social, and multicultural programming sponsored two Memory Cafés in October aimed at gathering programming needs and ideas from people experiencing dementia and care partners Community Needs Assessment Group sponsored two Memory Cafés to gather community members' perspectives. An insightful report summarizes responses and diverse strategies for next steps in programming. steps forward ​ ​ West Point Grey United Church TLC (The Lunch Club) A program for seniors and people with dementia in the west side of Vancouver. A Four Part Series with educational component and group discussions. ​ Pacific Spirit United Church Congregation members at Pacific Spirit United Church created an insightful four-part series looking at dementia from a community perspective. It's called Beacon *shining light on Dementia and is available online here . ​ PROGRAM PLANNING Hub Partners are adapting existing programs to be more inclusive and planning new programs. They appreciate having community members participate at every stage - planning, implementing and sustaining - to build community capacity. If you can participate at any stage of program planning or implementation, please click on the name of a Hub Partner below for their project description and contact them directly. ​ A.S.K. Friendship Centre develop programs & design space purchase art supplies to diversify programs ​ Dunbar Residents Association identify assets & gaps in services for seniors adapt Salmonberry Days for inclusive programming organize Fireweed Club for outdoor activities in Balaclava Park, including development of a pollinator garden ​ Kitsilano Neighbourhood House promote dementia awareness with staff and volunteer trainings convene a focus group to include the voices of people living with dementia and care partners in meaningful activities engage Business Improvement Areas (BIA) in a series of dialogues ​ South Granville Seniors Centre Two Happy Memories Cafés English-language Café brochure here Spanish-language Café brochure here ​ Collaborative Project - Fireweed Club helping provide transportation to bring participants to outdoor events. opportunities to connect with the larger community and build new connections with people living with dementia in the community. summer schedule of activities in Vancouver's westside parks and plazas here included outings in ASK Society's van DISCOVERING COMMUNITY ASSETS These projects focus on identifying community members and services that can help build capacity to offer meaningful opportunities and adapt existing services to be more inclusive. ​ If you can participate in building capacity, please click on the Hub Partner's name for their contact them directly. ​ The Building Capacity Project - Dementia Ventures Offers engaging programs in order to help organizations make existing offerings more inclusive. Informs future policies and priorities in community and health settings for dementia inclusive communities. ​ Westside Seniors Hub - Transportation Initiative Model Programs that explore van-sharing and public transit challenges and solutions for seniors. ​ Westside Seniors Hub Develop a website to showcase Partners' projects and opportunities to get involved Invite diverse community members to become involved Collaborate with UBC Centre for Community Engaged Learning students involved as Community Action Mobilizers to conduct asset-mapping of Vancouver's westside neighbourhoods and promote community resilience planning for shocks & stressors

RESOURCES We also provide selected resources here for Dementia Ventures , since that is the Hub's focus in 2020-2023. Understanding & living with dementia Guides for inclusive Programming Tools for Engagement Research Reports & Data

DV News Top NEWS Ongoing CIRCA-CA: COMPUTER INTERACTIVE REMINISCING AND CONVERSATION AID IN CANADA Canadian Dementia & Learning Resources Network “This is a web-based conversation support tool that offers…multimedia content, including photographs, short videos, and audio to stimulate conversation, social engagement, and relationship building… for people living with dementia and their care partners to connect and engage, share memories, build relationships, and reminisce… This version of the project is specifically tailored for a Canadian audience…for use as a group or one-on-one activity.” Explore the resources here Ongoing FLIPPING STIGMA ON ITS EAR TOOLKIT Canadian Health Research Institute “The discrimination caused by stigma that accompanies a diagnosis of dementia needs to be ‘flipped on its ear’! The purpose of this toolkit is to r ecognize and respond to this stigma and discrimination . It has been designed by people with dementia to help others – including other people living with dementia, the people who support them, and those who do research – to address the challenges of stigma and discrimination.” Video clips demonstrate interactions and stimulate discussions. Sign up for the newsletter. . ​ Explore the website here Ongoing FAMILY CAREGIVING SUPPORT GROUPS Family Caregivers of BC “Support groups create a safe and confidential space. In a support group, Shared Understandings (also known as ‘ground rules’ or ‘group guidelines’) create this safe and confidential space for caregivers in group meetings.” There are several monthly virtual support groups at different times of day to accommodate busy schedules. Explore these and other caregiver resources here and sign up for FCBC’s newsletter. Information here Ongoing LEGAL RESOURCES FOR CAREGIVERS Family Caregivers of BC & Nidus BC Estate planning takes care of your assets when you die - a Will and Enduring Power of Attorney, but they do not cover health or personal care. “If you do not want government (Public Guardian and Trustee of BC) to be involved in your personal and private affairs, you will want to make arrangements in case you need help managing your affairs due to illness, injury, or disability while you are still alive . “Choose those you trust to advocate for you and carry out your wishes, if you need help speaking up for yourself” and prepare a Representation Agreement (RA) and Advance Directive (AD) . Read more about RA and AD here and here Ongoing MEMORY CAFÉ: COMMUNITY CENTRE PROGRAMS AND SUPPORT NEEDS FOR SENIORS EXPERIENCING MEMORY LOSS AND THEIR CAREGIVERS Kitsilano Community Centre Association Board The Association Board oversees programs at the community centre. “A Community Needs Assessment Group is charged to become better informed by the community… One gap that has been identified is tailored programs and supports specifically for those struggling with memory loss and supports and services for those caring for seniors with memory loss .” Two Memory Cafés were held November-December 2022 to gain community members’ perspectives and formulate some potential next steps . Read about the community responses and various strategies in their repor t Ongoing DEMENTIA IN CANADA: CROSS-COUNTRY REPORT CanAge “We wanted to find out where Canada is on the path to making this country dementia-inclusive … This report, the first of its kind in Canada, benchmarks the progress made in each province and territory to prepare for the rapidly growing rate of dementia... It also looks at our National Dementia Strategy, and the role the federal government has to play in stewarding, and funding a collaborative approach to this important work. We need to do better. We can do better.” Report here March-April 2023 DEMENTIA VENTURES AT KITS HOUSE You are invited to become involved in the Kits House Dementia Initiative: "create awareness and build community capacity to include the voices of people living with dementia and their care partners in meaningful activities. Participate in focus group Become a volunteer buddy Train as a community member Contact thaisl@kitshouse.org or call 604-736-3588 ext. 127​ Poster here Ongoing FLIPPING STIGMA ON ITS EAR TOOLKIT Canadian Health Research Institute “The discrimination caused by stigma that accompanies a diagnosis of dementia needs to be ‘flipped on its ear’! The purpose of this toolkit is to r ecognize and respond to this stigma and discrimination . It has been designed by people with dementia to help others – including other people living with dementia, the people who support them, and those who do research – to address the challenges of stigma and discrimination.” Video clips demonstrate interactions and stimulate discussions. Sign up for the newsletter. . ​ Explore the website here Ongoing THE CASE FOR ENGAGING PEOPLE WITH DEMENTIA IN COMMUNITY SUPPORT EFFORTS United Way BC,Building Capacity Project, Westside Seniors Hub “Building Capacity Project team members discuss their grassroots approach to community support with and for people with dementia. They look at both the logistical side and the bigger picture side of how engaging and collaborating with people with lived experience fosters a culture of inclusion and decreases stigma.” Webinar recording and handout here DEMENTIA DIALOGUE PODCASTS Centre for Education and Research on Aging and Health (CERAH) Lakehead University Listeners who have dementia, care partners, and others gain insight and strengthen their adaptive skills from podcasts that help the broader community understand what it means to live with dementia and how they can support people.” There are special series for spirituality, arts, women, early onset dementia and new podcasts being added all the time. French & English. Episodes 51 and 53 of Season 4 feature feature lively and insightful conversations with Action Group member, Granville Johnson and Building Capacity Project’s Co-Lead, Dr. Alison Phinney. Website here Season 4 #51 & 53 here CALL TO MIND PODCAST University of Victoria, BC Prof. Debra Sheets “In this four-part podcast series, people living with Alzheimer's disease and other forms of dementia record audio diaries and conversations about their lives during the pandemic…Intimate and surprising stories about the challenges and rewards of caregiving, the impacts of isolation, finding joy by living in the present, and staying in love when everything else is changing...inspires you to make your community a more friendly and supportive place for people with dementia.” ​ Podcasts here BUILDING CAPACITY PRO JECT: TAKEAWAYS UBC Nursing The Building Capacity Project Team led a discussion with Westside Seniors Hub Partners on May 25th about "engaging people living with dementia...to participate in community life as full social citizens...using the Action Group's Flipping Stigma Toolkit as an entry point...The online toolkit...gave Partners a chance to think through what stigma looks and feels like." The discussion included: Questions, Insights from Action Group members, Implementing the Toolkit, Engagement, and Resources 4-page Takeaways here STORIES FOR CAREGIVERS A series of 2-minute videos “‘Therapeutic Fibbing’ is a 4-part heart-opening dramatic comedy web series featuring an everyday Canadian family utilizing — with varying levels of success -- a form of compassionate lying to navigate communications with a loved one living with dementia. ” ​ YouTube here Facebook here BUILDING CAPACITY PROJECT WEBSITE University of British Columbia Nursing & Lakehead University “The Building Capacity Project aims to enable people living with dementia to participate in community life as full social citizens. The project develops and evaluates effective ways to create sustainable opportunities for people living with dementia and family/friend caregivers, to remain active and connected in their communities…support community initiatives.” Webinars, newsletter, reports, etc. Website here ​ CA REGIVERS OUT LOUD:A PODCAST SERIES Family Caregivers of BC Listen to “insightful, authentic and heart-centered conversations with caregivers that highlight the joys, trials, and self-discoveries that come along with this rewarding and taxing position.” 20-30 minute episodes accompanied by notes. ​ New addition Feb 2022: Creativity as a Form of Self- Care Listen here PROMOTING ENGAGEMENT OF PEOPLE LIVING WITH DEMENTIA & FAMILY/FRIEND CAREGIVERS IN ADVANCE CARE PLANNING THROUGH COMMUNITY-LED PROGRAMS BC Centre for Palliative Care Research-based “learnings from, and resources developed...to promote the engagement of people living with dementia and family/friend caregivers in Advance Care Planning (ACP)…builds on the proven success of an existing, sustainable, community-led education model… to support community organizations facilitate ACP programs for the public. Report here FAMILY DYNAMICS AND HOLIDAYS Family Caregivers of BC Half-hour videos by Wendy Johnstone, Provincial Caregiving Consultant and Gerontologist, available free via Facebook that provide emotional support for those living with dementia and those caring for them. The December 2022 theme was Family Dynamics and the Holidays, but past episodes, webinars, and much more are available to explore here. COMMUNITY COUNSELING SERVICES IN BC Ministry of Mental Health and Addictions, Community Action Initiative “An extension of government funding to 49 local community counselling agencies provides access to low- and no-cost counselling services. Community counselling provides flexibility for counsellors to meet clients through outreach, in-person counselling or through virtual supports . In some community agencies, counsellors connect people to other services and supports.” ​ Availability of counselling services within BC’s Health Authorities here Return to top DV News

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Deborah Davidson Deb is retired from her role as Senior Manager Productivity with Butterfield Bank in the Cayman Islands and Bermuda. Before working for the Bank, Deb was a Senior Systems Engineer with IBM Canada. She grew up in Vancouver on the west side attending Maple Grove and Magee and earned a B.Sc. in Computer Science from SFU. She has a Post Graduate Certificate in eLearning and Online Teaching from the University of Wisconsin – Stout. Deb is currently a part time vacation consultant with Expedia. She completed a research trip around the world after moving back to Vancouver in retirement. At Kits House Deb is a volunteer with the English Conversation Circles. Close