bc211 is a British Columbia, non-profit organization that provides a free, confidential, multilingual (160 languages) information about community, government and social services in BC. As a response to COVID-19, bc211 accepts applications for the Safe Seniors, Strong Communities program, both from seniors wanting help and from volunteers willing to step up and help with non-medical needs.
Multilingual: Yes (160 languages)
Help line within the City for seeking information about operations and services or to report problems.
During COVID-19 only use 311 for urgent requests or language interpretation. Otherwise use online chat and email at City website.
Hours: 7am to 10pm daily
Live chat 9am-4pm
Dial 311 within Metro Vancouver. Outside Vancouver: 604-873-7000
If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link® Dementia Helpline for information and support (toll-free):
Dial: English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.)
Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.)
Punjabi: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.)
811 is a free-of-charge provincial health information and advice phone line available in British Columbia to speak to a health service navigator, who can help you find non-emergency health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.
Multilingual: Yes (130 languages)
For translated resources go to https://www.healthlinkbc.ca/services-and-resources/translated-resources
in French, Arabic, Chinese, Farsi, Punjabi, Spanish and Vietnamese
For nursing services: https://www.healthlinkbc.ca/nursing-services
For dietitian services: https://www.healthlinkbc.ca/dietitian-services
For pharmacist services: https://www.healthlinkbc.ca/pharmacist-services
For qualified exercise professionals: https://www.healthlinkbc.ca/physical-activity-services
Need help getting around Vancouver? This is an initiative of B.E.S.T. (Best Environmentally Sound Transportation) in cooperation with bc211 for telephone assistance. Also at STAR website, find transportation options: public transit, HandyDart, community shuttle services, volunteer ride programs, walking, cycling & triking, taxi & private drive services, car sharing.
Speak with an Information & Referral analyst or consult website about health care, housing, income supports, personal supports, transportation. Seniors’ services research reports and Long-term Care Quick Facts Directory. Provide feedback on seniors’ services.
Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday (except statutory holidays)
Dial: toll-free 1-877-952-3181 or in Victoria 250-952-3181
SAIL is a province-wide confidential service for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment. Seniors will receive information and support about issues that impact their health and wellbeing.
Multilingual: Yes, upon request (180 languages)
Hours: 8am-8pm 7 days/week (excluding holidays)
Dial: 604-437-1940 or toll-free 1-866-437-1940
TTY equipment: 604-428-3359 or toll-free 1-855-306-1443
Immediate access to barrier-free, non-judgmental, confidential support and follow-up to youth, adults, and seniors throughout 24/7 phone lines and online services. The Distress Services program provides support to vulnerable individuals across British Columbia.
Multilingual: Yes (140 languages)
Hours: 24/7 distress phone line and online chat services between noon and 1:00am
Dial: Vancouver Coastal Regional Distress Line: 604-872-3311
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Chat: Adults: www.CrisisCentreChat.ca (Noon to 1am)
Web-based service for answers to questions and practical information about technologies, tools and equipment that increase independence and wellbeing for BC seniors, and support their families and care teams.
Multilingual: Use an online translation app
Web: Browse topics https://www.ability411.ca/find-answers
Ask a question https://www.ability411.ca/ask-new-question